By accessing or using the Pretzel Solutions website and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or use our services. These terms apply to all visitors, users, and customers of Pretzel Solutions.
These Terms and Conditions constitute a legally binding agreement between you and Pretzel Solutions. They govern your use of our website, AI scheduling assistant, and all home services we provide. Please review them carefully before engaging our services.
Pretzel Solutions provides professional home services including but not limited to:
All services are subject to availability and may vary by location. We reserve the right to refuse service at our discretion, including situations where safety concerns exist or the requested work falls outside our scope of expertise.
All estimates provided by Pretzel Solutions are non-binding and subject to change based on actual conditions discovered during service. Our pricing practices include:
We strive to provide transparent and competitive pricing for all our services. Any changes to the estimated cost will be communicated to you before proceeding.
Appointments may be scheduled through our website, AI assistant, phone, or email. Our scheduling policies include:
Payment is due upon completion of services unless otherwise agreed in writing. Our payment terms include:
Pretzel Solutions stands behind our work with comprehensive warranties:
Warranty claims must be reported promptly and may require inspection by our team. Warranties do not cover damage caused by misuse, neglect, unauthorized modifications, or natural disasters.
While we maintain comprehensive general liability and workers' compensation insurance, Pretzel Solutions' total liability for any claim arising from our services is limited to the amount paid for the specific service in question. We are not responsible for pre-existing conditions, normal wear and tear, damage caused by third parties, or issues arising from customer-supplied materials. In no event shall Pretzel Solutions be liable for indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action.
By scheduling services, you grant Pretzel Solutions and its technicians reasonable access to your property as needed to perform the requested services. You are responsible for ensuring safe access to work areas, securing pets, removing personal items from work zones, and informing us of any known hazards (such as asbestos, mold, or structural issues). We will treat your property with respect, use protective coverings where appropriate, and clean up after our work. An adult (18+) must be present or accessible during service appointments unless other arrangements have been made in advance.
Pretzel Solutions will obtain all necessary permits required for the work being performed, unless otherwise agreed in writing. Permit fees are typically included in our estimates but will be itemized separately. All work is performed in compliance with applicable local, state, and federal building codes and regulations. If existing conditions are found to be out of code compliance during our work, we will notify you and discuss options for bringing the affected areas up to current standards, which may involve additional costs.
All content on the Pretzel Solutions website, including text, graphics, logos, images, videos, and software, is the property of Pretzel Solutions and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. The Pretzel Solutions name, logo, and all related marks are trademarks of Pretzel Solutions and may not be used without prior written consent.
Our website features an AI-powered scheduling and customer service assistant. By interacting with this system, you acknowledge and agree that:
You agree to indemnify, defend, and hold harmless Pretzel Solutions, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from: (a) your use of our website or services; (b) your violation of these Terms and Conditions; (c) your violation of any third-party rights; or (d) any misrepresentation made by you regarding the condition of your property or the nature of the work requested.
Pretzel Solutions shall not be liable for any delay or failure to perform our obligations under these terms if such delay or failure results from circumstances beyond our reasonable control, including but not limited to: natural disasters, severe weather events, pandemics, government actions, supply chain disruptions, labor disputes, or utility failures. In such events, we will make reasonable efforts to resume services as soon as practicable and will communicate any expected delays to affected customers.
Any disputes arising from these terms or our services shall first be addressed through good-faith negotiation between the parties. If a resolution cannot be reached within 30 days, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the jurisdiction where the services were performed. Each party shall bear its own costs and attorney's fees unless the arbitrator determines otherwise. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Pretzel Solutions.
If any provision of these Terms and Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect. The invalidity of any provision shall not affect the validity of the remaining provisions.
Pretzel Solutions reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. For material changes, we will make reasonable efforts to provide notice through our website or direct communication. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms periodically for any updates.
For questions about these Terms and Conditions, please contact us:
Pretzel Solutions — Legal Department
Email: [email protected]
Phone: (123) 456-7890
Address: 123 Main Street, Metro Area
For urgent legal matters, please contact us by phone during business hours (Mon-Fri, 9AM-5PM).