Pretzel Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our home services (HVAC, plumbing, and roofing). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
This policy applies to information collected through our website (www.pretzelsolutions.com), our AI scheduling assistant, phone communications, email correspondence, and in-person interactions during service appointments. By engaging with any of these channels, you consent to the data practices described in this policy.
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Name, email address, phone number, mailing address, and other information you voluntarily provide when scheduling services, requesting estimates, or creating an account. This may also include billing information such as credit card numbers and billing addresses.
Service Data
Information about your property, including address, property type, square footage, service history, equipment details (make, model, age of systems), and preferences related to our home services. This helps us provide accurate estimates and tailored recommendations.
Usage Data
Browser type, operating system, device type, screen resolution, access times, pages viewed, click patterns, and the referring URL when you visit our website. We also collect IP addresses and approximate geolocation data.
Communication Data
Records of conversations with our AI assistant, phone calls (which may be recorded for quality assurance), emails, text messages, and chat logs related to service scheduling, support, and follow-up communications.
Feedback & Review Data
Testimonials, reviews, ratings, and feedback you provide about our services, whether on our website, social media, or third-party review platforms.
We use the information we collect for the following purposes:
We do not sell your personal information to third parties. We may share your information with trusted partners only in the following situations:
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Our website uses cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use include:
You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect some features and functionality of our website.
Our website may contain links to third-party websites or integrate third-party services (such as payment processors, review platforms, and our AI scheduling assistant). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information. Third-party services we may use include payment processing platforms, website analytics tools, customer relationship management systems, and communication platforms.
Our website features an AI-powered scheduling and customer service assistant. When you interact with this system, please be aware that:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Service records and warranty information may be retained for the duration of applicable warranty periods plus any additional time required by law. When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedule.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, the right to request deletion of your data, the right to opt out of the sale of personal information (we do not sell personal data), and the right to non-discrimination for exercising your privacy rights. To submit a CCPA request, please contact us at [email protected] or call (123) 456-7890.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.
Our services are primarily offered within the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you a direct notification via email. You are advised to review this Privacy Policy periodically for any changes. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Pretzel Solutions — Privacy Team
Email: [email protected]
Phone: (123) 456-7890
Address: 123 Main Street, Metro Area
We aim to respond to all privacy-related inquiries within 30 business days.