Legal
Last updated: May 2026
Pretzel Solutions ("we," "us," or "our") operates the website pretzelsolutions.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We are an AI technology company providing solutions to the home services industry.
We collect several types of information: Personal Data (name, email, phone number, company name), Usage Data (browser type, pages visited, time spent), Communication Data (information provided through forms, calls, or chat), and AI Interaction Data (voice recordings and transcripts from AI receptionist demonstrations and interactions).
We use collected information to provide and maintain our Service, notify you about changes, provide customer support, gather analysis to improve our Service, detect and prevent technical issues, train and improve our AI systems, and communicate about our products and services.
We do not sell your personal information. We may share data with service providers who assist in our operations, when required by law, to protect our rights, or in connection with a business transfer. All third-party providers are bound by confidentiality agreements.
We implement appropriate technical and organizational security measures including SSL/TLS encryption, secure storage, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.
Our AI receptionist and automated systems may record and process voice data, call transcripts, and interaction patterns. This data is used to improve service quality, train AI models, and provide better responses. You will be notified when interacting with an AI system.
You have the right to access, correct, or delete your personal data, opt out of marketing communications, restrict processing, and request data portability. To exercise these rights, contact us at [email protected].
We use cookies and similar tracking technologies to track activity and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. We use analytics tools to understand how visitors interact with our website.
We retain personal data only as long as necessary for the purposes outlined in this policy. Usage data is generally retained for a shorter period unless used to strengthen security or improve functionality.
California residents have additional rights including the right to know what personal information is collected, the right to request deletion, and the right to opt-out of the sale of personal information. We do not sell personal information.
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy, please contact us at [email protected].